IT Support Coordinator - GANT London Head Office
Do you believe we should never stop learning? GANT, the future of American Sportswear, strives to be an Employer of Choice in 70+ global markets. If you want to challenge convention and make clothes for the courageous, curious and creative, then join us on this journey!
About the team
As part of the Global IT Team located in the London office, you will be responsible for making sure our UK end users get the necessary IT support and equipment to fulfill their objective. You will also work proactively with monitoring and communication as well as ensuring incidents and problems are solved and communicated in accordance to predefined SLAs and priority.
The UK team consists of a Senior IT Specialist where you report to the Global Director IT Service Desk. The role will be required to be in the office 5 days per week.
Responsibilities
- Timely response to IT-queries through calls, emails and self-service and resolve them remotely or at the office.
- Act as the first point of contact for all IT support related queries.
- Provide hardware & software support.
- Ensure communication to management for all on-going critical incidents or escalations.
- Responsible for coordinating tickets end-to-end and managing customer expectations.
- Identify, capture, prioritize and isolate end user IT-related issues and provide resolution.
- Ensure tickets are escalated as per the escalation matrix provided.
- Collaborating with internal departments to ensure swift solutions.
- Research solutions either provided by technical teams or any search engine.
- Adhere to set standard processes and Service Desk procedures.
- Log all Service Desk communications and document resolutions.
- Follow the end user communication plan.
Your Skills
- Minimum of 1-2 years work experience within an IT service Desk
- A solid understanding of basic IT components
- Enjoys working in a fast-paced global organization
- A strong customer service orientation
- Team player
- Ability to communicate with people in different layers of the organization
- Experience in the retail industry
- Basic understanding of ITSM processes
Apply with your CV and a cover letter as soon as possible. We review applications on a rolling basis and the position may be filled before quickly. Until then, get to know us by following LifeAtGANT.
- Department
- IT
- Locations
- Head Office
Head Office
About GANT UK
GANT is the future of American Sportswear. A premium lifestyle brand that knows we are stronger together as a community, that we thrive when we embrace each other's differences. We believe creativity is the key to growing and evolving, it has led us down new paths and inspired new inventions. Curiosity beats through everything we do, from exploring the world around us to finding sustainably-minded solutions and understanding that questions are more important than answers. But without courage, none of this would be possible, and its with courage that we both dare to fail and strive to create new traditions.
GANT has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven, Connecticut, GANT revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous, the curious and the creative – a community of people who believe you should never stop learning. GANT UK has 24 stores (19 full price and 5 outlet stores) a London based HQ and a team of 320 employees.
IT Support Coordinator - GANT London Head Office
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